Privacy Policy

1. Introduction

Welcome to Sotygyu.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services for key duplication, purchase locks and accessories, or interact with us in any way.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms set out herein, please do not use our website or services.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

Personal Identification Information: Name, postal address, email address, telephone number, and other identifiers that permit the physical or online contacting of a specific individual.
Transaction Information: Details about purchases or services you have ordered, including payment information, order history, and service preferences.
Technical Information: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Information: Information about how you use our website, products, and services, including browsing patterns, page views, traffic data, and other communication data.
Marketing and Communications Information: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Information

We use different methods to collect data from and about you including through:

Direct Interactions: Information you provide when filling in forms, creating an account, placing an order, corresponding with us, or providing feedback.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
Third Parties: We may receive information about you from various third parties such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new customer and process your orders
To manage our relationship with you, including notifying you about changes to our terms or Privacy Policy
To administer and protect our business and website
To deliver relevant website content and advertisements to you
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

7. GDPR Compliance

For users in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). This means we:

Process your data lawfully, fairly, and transparently
Collect personal data only for specified, explicit, and legitimate purposes
Limit our collection to what is necessary for the purposes for which it is processed
Take reasonable steps to ensure personal data is accurate and up to date
Keep personal data only for as long as necessary for the identified purposes
Use appropriate technical and organizational measures to ensure security of personal data

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following cookies:

Strictly necessary cookies: Required for the operation of our website.
Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
Functionality cookies: Used to recognize you when you return to our website.
Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

10. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.